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Customer Satisfaction Guarantee

We understand that online shopping will always carry a certain amount of risk for you. However, medicason.com is fully committed to providing unsurpassed levels of service and superior care in delivering your health care products and pharmaceuticals to help you achieve optimal therapeutic outcomes.

At medicason.com, we are dedicated to providing a seamless medicine shopping experience to all our customers. Our website is a platform that facilitates the online requests by our users for the purchase of medicines and wellness or health-related products and services offered by our e-pharmacy. The pharmacy website, medicason.com, allows the purchase of drugs and other pharmaceutical products, nutraceutical products, and services (which will also include Over the Counter (OTC) essentials and wellness products).

Please have a examine our regulations which guarantee complete customer satisfaction.

Our return and refund policy

medicason.com has a flexible returns policy for items ordered with us. We accept returns within 15 days from the date of delivery. And we shall be happy to issue a full refund based on the following conditions:

Full Refund possible If:

  • you received a wrong or defective product;
  • your ordered item is lost or damaged during transit.

Our product shipping policy

Our standard dispatch timelines range between 24 hours from when you have placed the product order on our online platform. We will provide our users with an estimated timeline for delivering their products purchased from our platform. We also do not charge any extra shipping costs for delivering your products. We provide shipping and delivery of our pharmaceutical products all over the USA.

medicason.com aims to provide the best customer experience for you by partnering and tying up with leading logistics service providers to handle and deliver your order in the best possible way. We guarantee that you shall have a hassle-free experience receiving the product you have ordered from our platform. We, at medicason.com, make all commercially reasonable endeavors to ensure that your products are delivered to you in a timely fashion.

Our price match policy-

At medicason.com, we guarantee the lowest prices on all the drugs when you purchase them on our website or mobile app. However, in case you find a lower price for the medicine you order from us, we will match its price and refund you the difference.

Our grievance redressal policy

This grievance redressal policy sets out medicason.com policy towards redressing grievances raised by our consumers purchasing goods and services from our website from time to time.

Purpose of the Policy

The policy addresses any consumer issues or complaints through a well-defined and proper mechanism to ensure maximum consumer satisfaction. The policy functions by attempting to guarantee that the consumers would be treated fairly, and our e-pharmacy would undertake its best efforts to deal with any consumer grievance promptly, efficiently, and with courtesy.

Grievance Redressal Mechanism:

At medicason.com, customer centricity is our topmost priority, and therefore, we believe in providing the best experience to all our consumers. We look forward to any feedback which would help us improve further. You may contact us through our help pages that aim at providing solutions to all frequently asked questions (FAQs), and we will be glad to assist you. For this policy, “complaint” or “grievance” includes any communication from the user that expresses dissatisfaction regarding the services or products offered through our website and which seeks remedial action.

However, it does not include the following:

  • complaints that aren’t specific in nature or incomplete;
  • communications in the nature of offering suggestions; or
  • communications seeking explanation or guidance.

medicason.com shall address any complaints and grievances of the consumers with respect to any services or goods provided over the website in a time-bound manner.

User testimonials

1. I would like to show my gratitude to medicason.com and its team for the excellent work they are doing in delivering medicines. Please keep up the superb work, medicason.com. I sincerely thank the website, medicason.com, for all the efforts and for bringing good health to millions of people here in the USA.

2. I have been fetching my medicines from medicason.com for a long time. I would say that I am pretty impressed with their services.

3. medicason.com is the best online pharmacy store because it delivers the ordered medicines on time without extra shipping costs.

4. I always prefer medicason.com for my medicine purchase since this website offers heavy discounts on the prices of medicines. It also provides genuine and superior quality medicines.

5. Thank you, medicason.com, for delivering my requested painkiller medicine to my doorstep well before the promised delivery time. It helped me get rid of my pain.

6. It is pretty effortless to order medicines at medicason.com. It truly is a user-friendly website. It also has an excellent support team.

7. Thank you, medicason.com, for your prompt and superb services in delivering all my health care products in time.

8. I would recommend medicason.com to all my friends and family for their pharmaceutical needs because they provide hassle-free and quick delivery.

9. With the rise in the expenditures of people in the USA, it is challenging for several patients to cope with maintaining health. medicason.com has come as a blessing to help us reduce some worries by timely delivering our medicines and providing lucrative discounts and promotional offers on drugs. I wish medicason.com more success in the future.